People with chronic conditions re-explain their entire medical history to every new doctor because records do not transfer properly
Electronic health records were supposed to solve this. After decades of digitisation and billions in investment, a patient changing doctors still routinely arrives at an appointment with a new provider who has none of their history, starts from zero, and makes treatment decisions without the context that their previous doctor spent years accumulating.
Who has this problem
Patients managing a chronic condition across multiple specialists
People navigating different health systems that don't share records natively, forced to re-tell their history at every new appointment.
Family caregivers managing a relative's care
People who carry paperwork between specialists and hospitals by hand.
Doctors and clinics receiving new patients
Clinicians who spend visit time rebuilding a history from partial records.
Patients who move or change insurers
People forced onto new providers and systems with no records following them.
Signal timeline
Industry assessment confirms health systems still "chasing records by fax, portal, and phone" despite two decades of interoperability investment, the most current confirmation that the site's framing still holds.
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